FAQ's
Frequently asked questions
Answers to the questions serious B2B buyers ask before starting an order.
How long does it take to complete an order?
Most embroidery digitizing orders are delivered within 12–24 hours, while production orders typically take 5–7 business days after artwork approval.
What file formats do you accept?
We accept AI, EPS, SVG, PDF, PNG, JPG, and PSD files. A high-quality source file helps us achieve the best embroidery results.
Do you offer revisions?
Yes, we provide free minor revisions to ensure your design stitches perfectly and meets your expectations.
Which embroidery machine formats do you support?
We deliver files in DST, PES, EMB, EXP, JEF, and many other formats compatible with major commercial embroidery machines.
Can you handle bulk and international orders?
Absolutely! We specialize in bulk production and provide reliable shipping and services for clients worldwide.