Privacy Policy
Privacy Policy
Our mission is to help brands, businesses, organizations, and entrepreneurs bring apparel ideas to life through dependable sourcing, skilled customization, and carefully managed production.We provide practical, end-to-end support—from understanding the requirement and sourcing suitable garments to embroidery, DTF printing, sublimation, quality checks, packing, and delivery coordination. For clients who need production-ready artwork, we also provide embroidery digitizing and vector conversion.
1.Who We Are
Iqra Embroidery Studio is a sole proprietorship based in Karachi, Pakistan. In this policy, “we,” “us,” and “our” refer to Iqra Embroidery Studio.
2.Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact and business details, such as your name, company name, email address, telephone number, billing address, and shipping address.
- Order and project information, including artwork, logos, garment requirements, sizes, quantities, colors, approvals, messages, and quotation or invoice details.
- Transaction information, such as payment status, payment reference, and the method used. Payments may be handled by banks or third-party payment providers; we do not intend to store full payment-card details.
- Website and device information, such as IP address, browser type, device type, pages viewed, referring page, approximate location, and cookie or analytics identifiers.
3.How We Use Information
We may use personal information to:
- Respond to inquiries, prepare quotations, confirm specifications, process orders, and provide customer support.
- Source products, coordinate customization and production, arrange delivery, and communicate order updates
- Process and reconcile payments, prevent fraud, and maintain accounting and business records.
- Operate, secure, troubleshoot, and improve our website, services, and customer experience.
- Send service-related communications and, where permitted, relevant marketing communications. You may opt out of marketing at any time.
- Comply with legal obligations, enforce our agreements, and establish, exercise, or defend legal claims.
4.How We Share Information
We do not sell or rent personal information. We may disclose only the information reasonably necessary to:
- Suppliers, decorators, production partners, quality-control providers, couriers, customs brokers, and other service providers involved in fulfilling an order.
- Website hosting, analytics, communications, storage, accounting, banking, and payment-service providers that support our operations.
- Professional advisers, insurers, authorities, courts, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
- A successor or potential successor in connection with a genuine business reorganization, sale, or transfer, subject to appropriate confidentiality measures.
Service providers are expected to use information only for the relevant service and to protect it appropriately.
5.International Data Transfers
Because we serve international clients and use service providers in different countries, personal information may be processed outside your country of residence, including in Pakistan. Where required, we take reasonable steps to use appropriate contractual or other safeguards for such transfers.
6. Cookies and Analytics
Our website may use necessary cookies and similar technologies to function, remember preferences, understand website usage, improve performance, and protect the site. Where required, we will request consent before using non-essential cookies. You can manage cookies through available consent settings or your browser, although blocking some cookies may affect site functions.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, legal compliance, and the establishment or defence of claims. Retention periods vary according to the type of record and applicable requirements.
8. Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, misuse, or loss. No transmission or storage system is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
Subject to applicable law and reasonable verification of your identity, you may ask us to provide access to, correct, update, or delete personal information we hold about you; object to or restrict certain processing; withdraw consent where processing is based on consent; or opt out of marketing. Some requests may be limited where we must retain information for legal, contractual, security, accounting, or dispute-resolution purposes.
10. Children’s Privacy
Our website and services are intended for business customers and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us.
11. Third-Party Links
Our website may link to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for them.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted with a new effective or review date. Material changes may also be communicated through an appropriate notice.
Contact Us
Questions, notices, privacy requests, or order-related concerns may be sent to info@iqraembstudio.com. Please include your name, company name (if applicable), order or quotation reference, and enough detail for us to respond.